Privacy Policy

Last Updated: September, 2026

At TWOPLUS, your privacy matters to us. We are committed to protecting your personal information and handling it responsibly whenever you shop with us, visit our website, or communicate with our team.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit or place an order through the TWOPLUS website, we may collect information such as:

Personal Information
Your name, phone number, email address, billing information, shipping address, and other details you provide when placing an order or contacting us.

Order Information
Details about the products you purchase, order number, order history, and delivery information.

Technical Information
When you browse our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and general website usage data.

We only collect information that is reasonably necessary to operate and improve our store and services.

2. How We Use Your Information

TWOPLUS may use your information to:

• Process and deliver your orders
• Confirm orders and provide delivery updates
• Respond to customer support requests
• Process returns, exchanges, and refunds
• Improve our products, website, and shopping experience
• Prevent fraud, misuse, or unauthorized activity
• Send promotional communications where permitted and where you have chosen to receive them
• Meet applicable legal or regulatory requirements

Your information is not used for purposes unrelated to operating and improving our services unless required or permitted by applicable law.

3. Payment Information

Payments may be processed through third-party payment providers.

TWOPLUS does not intentionally store complete payment-card information on its own systems when payment is processed through a third-party provider. Payment information is handled according to the applicable provider's privacy and security practices.

For Cash on Delivery (COD) orders, we may collect the information necessary to confirm and deliver your order.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies to help provide a better shopping experience.

These technologies may help us:

• Remember your preferences
• Keep products in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Measure marketing and advertising effectiveness

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing Your Information

TWOPLUS does not sell or rent your personal information.

We may share limited information with trusted third-party service providers when necessary to operate our business, such as:

• Delivery and courier partners
• Payment service providers
• Shopify and technology/service providers
• Website analytics or marketing services
• Customer support or communication services

These providers may only receive information reasonably necessary to perform their services.

We may also disclose information where required by law, legal process, or to protect the rights, security, and property of TWOPLUS, our customers, or others.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. For this reason, while we work to protect your information, we cannot guarantee absolute security.

7. Your Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

You may also choose not to receive promotional communications from us by using the unsubscribe option in applicable marketing messages or by contacting our support team.

Certain information may still need to be retained where required for legal, accounting, fraud-prevention, or legitimate business purposes.

8. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

TWOPLUS is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

9. Children's Privacy

TWOPLUS does not knowingly collect personal information from children where prohibited by applicable law.

Our website and services are intended for customers who are legally permitted to make purchases online.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Provide customer service
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud
• Comply with legal and regulatory obligations

When information is no longer reasonably required, it may be securely deleted or anonymized where appropriate.

11. Changes to This Privacy Policy

TWOPLUS may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how TWOPLUS handles your information, please contact us:

TWOPLUS
Phone: 03206047374
Email: twoplus.official.store@gmail.com

Your Privacy. Our Responsibility.

At TWOPLUS, we believe a great shopping experience starts with trust. We aim to handle your information responsibly, transparently, and only as needed to provide you with our products and services.

TWOPLUS — Experience More.

This is a general e-commerce privacy policy and should be reviewed against your actual Shopify apps, payment providers, analytics/advertising tools, and applicable Pakistani law before publication.